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Direct Call Centre Solutions: Symposium Solutions
Nortel Networks' Symposium Solutions are comprehensive and versatile that create end-to-end customer contact centers. Companies can provide seamless customer experiences with either a single center or global, multimedia center with thousands of representatives. Symposium Product Portfolio Symposium Agent: A client server-based application framework that automates business applications using carrier network data or information provided by the caller via touch-tone or speech recognition. A simple, easy-to-use solution enabling contact center agents to pre-record standard or multiple greetings that can be played to each customer before the agent handles the live call. A complete communication solution for dynamic contact centers, providing skill-based routing, seamless networking, comprehensive real-time reporting, and flexible call handling. A browser-based thin client compatible with Symposium Call Center Server Release 4.0 or higher. It uses Internet Explorer to connect to contact center management tools, reports and real-time displays. An entry-level call center management solution delivering simplified skill-based routing with sophisticated management reporting in an easy-to-use management interface. Back to Direct Call Centre Solutions
NORTEL NETWORKS WEBSITE © Nortel Networks Limited 1999-2006 For more information, please e-mail us at infotoronto@smiston.com. 
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