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Nortel Networks Interactive Voice Response Computer Telephony Integration (IVR-CTI) Portfolio provides a suite of native CTI and digital call control interfaces. These standard, "out-of-the-box" integration packages accelerate deployment, simplify system integration, and deliver faster return on investment.
Enhanced voice processing, call/data delivery and other call center-related applications in client/server installation are offered within an open and integrated environment, enabling seamless integration and faster implementation, reducing costs and increasing your return on investment.
Peri-IPML, a native integration between the Meridian 1 PBX and IVR systems, allows efficient utilization of IVR and switch resources.
- Provides for digital call transfers which save up to 4 seconds per call.
- Enables ACD agents to digitally login and logout of IVR ports, providing significantly faster login / logout than traditional DTMF functionality.
- IVR-Symposium Call Center Server (SCCS) Integration Package allows different caller treatments based on queue information. This enables a matching of caller needs to agent skills, and also allows the call center to offer preferred customer treatment and priority.
- Enables IVR applications to provide "Estimated Wait Times" and other "Time in Queue" Applications based on information passed to the IVR from SCCS.
- The IVR-TAPI Integration Package enables the passing of screen pops with customer-entered data, thereby providing better agent information and eliminating the need for customers to provide information multiple times.
Peri-ICM creates efficient utilization of IVR and switch resources through its support of the Nortel Networks DMS-100 and MSL100 local switching systems.
- Provides for digital call transfers which save up to 4 seconds per call.
- Enables ACD agents to digitally login and logout of IVR ports, providing significantly faster login / logout than traditional DTMF functionality.
- IVR-Symposium Call Center Server (SCCS) Integration Package allows different caller treatments based on queue information. This enables a matching of caller needs to agent skills, and also allows the call center to offer preferred customer treatment and priority.
- Enables IVR applications to provide "Estimated Wait Times" and other "Time in Queue" Applications based on information passed to the IVR from SCCS.
- The IVR-TAPI Integration Package enables the passing of screen pops with customer-entered data, thereby providing better agent information and eliminating the need for customers to provide information multiple times.
 Nortel Networks IVR CTI Integration Packages
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For more information, please e-mail us at infotoronto@smiston.com.
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